BearingPoint To Offer Customer Identity Management


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BearingPoint To Offer Customer Identity Management

Christopher Formant
Executive VP of Global Financial Services
BearingPoint

BearingPoint, Inc., one of the world's largest business consulting and systems integration firms, has announced that it will begin offering Customer Identity Management (CIM) services, a new convergence of Customer Relationship Management (CRM), Identity Management and Risk Management, to help companies gain more information about their customers and at the same time keep their information private and secure.

"Respecting customer privacy preferences and providing customer confidentiality are vital to establishing and maintaining a trusting relationship," said Christopher Formant, Executive Vice President, Global Financial Services, BearingPoint.

"Customer identity management allows companies to get to know their customers, protect customer privacy and at the same time provide information available on those customers to employees and in some circumstances, business partners. Customer identity management can help companies to transform their business models from an account-centric to customer-centric focus."

The Customer Identity Management offering addresses a fundamental issue facing the industry: companies want to know more about their customers without violating privacy laws or intruding upon a customer's own sense of privacy. CRM systems have allowed companies to gain more information on customer preferences and interests.

Risk management systems, meanwhile are used to both mitigate company and customer exposure that rise from forging deeper relationships."Customer Identity Management can also help capture patterns of fraudulent behavior of customers and establish internal controls to support compliance with Sarbanes-Oxley Act, data protection provisions of the Gramm-Leach-Bliley Act, and the USA Patriot Act," added Alex Berson, a Senior Manager with BearingPoint.

CIM systems help companies comply with existing and emerging regulatory requirements, create a true digital identity of customers and prospects, help gain a deeper understanding of their customer, help build trusted relationships between the company and their customers, and thus deliver increased value to customers.

Berson noted that CIM comprises the business processes and infrastructure to create, maintain and use digital identities and the associated relationships. CIM is both a business strategy and a framework for organizing disparate data and the set of technologies and processes to manage that information.

For more information visit www.bearingpoint.com

BearingPoint, Inc. is one of the world's largest business consulting, systems integration and managed services firms serving Global 2000 companies, medium-sized businesses, government agencies and other organizations. We provide business and technology strategy, systems design, architecture, applications implementation, network infrastructure, systems integration and managed services.

Our service offerings are designed to help our clients generate revenue, reduce costs and access the information necessary to operate their business on a timely basis. Based in McLean, Va., BearingPoint has been named by Fortune as one of America's Most Admired Companies in the computer and data services sector.

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