Chris Martin Senior VP of Service Center Operations Pentagon Federal Credit Union

Pentagon Federal Credit Union (PenFed), the third-largest credit union in the United States, announced it has standardized on DocuSign, Inc. (DocuSign) for Digital Transaction Management (DTM) to provide top-tier service to members at home and those based abroad. DocuSign is helping PenFed go fully digital for dramatic ROI, lower costs, and increased security and compliance by eliminating the need to print, fax, scan and overnight documents to complete new account openings, loan applications and other transactions.

“At PenFed, giving our members the best possible customer experience is mission critical,” says Chris Martin, senior vice president of Service Center Operations at PenFed. “DocuSign gives our members convenience and peace of mind with the ability to do their banking easily – anywhere, anytime – while knowing their information is absolutely secure.”

PenFed has been providing members with world-class banking solutions since 1935. Trusted globally by more than a million members, PenFed champions solutions that align with its customer-centric culture and provide members with the greatest mobility, security and ease of use, regardless of the time zone in which they’re doing business. Currently, PenFed oversees more than $18 billion in assets under management with hopes to quadruple this number in the coming decade.

Part of achieving PenFed’s long-term goals is making a digital transformation to allow members to transact business with PenFed wherever they go. “As the credit union industry leader and global standard for Digital Transaction Management, DocuSign integrates seamlessly with our systems and processes on our website, over the phone and even in our mobile app securely,” adds Martin. “With DocuSign as our DTM partner, we’re confident that our members will continue to receive cutting-edge digital solutions even as we move toward achieving our projected growth goals.”

DocuSign helps credit unions automate manual, paper-based processes with the only open, independent, standards-based DTM platform for managing all aspects of documented business transactions. DocuSign helps financial institutions Keep Business Digital™ with industry-leading identity management, authentication, eSignature, forms/data collection, collaboration, workflow automation, payment collection, and cloud storage. DocuSign helps organizations large and small securely collect information and payments, automate workflows, and transact anything, anytime, anywhere, on any device.

PenFed joins more than 600 credit unions who have standardized on DocuSign’s DTM platform to secure electronic signatures for account openings, consumer loans, and internal approvals, which, in turn, helps each institution improve member satisfaction and earn revenue faster.

About Pentagon Federal Credit Union
Established in 1935, PenFed is one of the largest credit unions in the country, serving over 1.2 million members and managing more than $18 billion in assets. Comprised of member-owners and headed by a trained volunteer Board of Directors, PenFed is federally insured by the NCUA, is an equal housing lender and does business in accordance with the Federal Fair Housing Law and Equal Credit Opportunity Act. Its longstanding mission has been to provide superior financial services, responsive to members’ needs in a cost effective manner. The majority of PenFed’s members enjoy worldwide service by Internet, seven days a week, 24 hours a day, with service by telephone also available. PenFed offers market-leading mortgages, automobile loans, credit cards, checking, and a wide range of other accounts with its members’ interests always in mind, and has branch locations in the Washington, D.C., area, Hawaii, New York, and North Carolina, as well as overseas.

About DocuSign, Inc.
DocuSign is The Global Standard for Digital Transaction Management. Global enterprises, business departments, individual professionals, and consumers have standardized on DocuSign, with more than 40,000 new users joining the DocuSign Global Network every day. Today, that network includes millions of users in 188 countries. DocuSign’s DTM platform supports legally compliant electronic and digital signature processes tailored to meet requirements globally with localization in 43 languages. Companies and individuals DocuSign to accelerate transaction times to increase speed to results, reduce costs, increase security and compliance, and delight customers across nearly every industry – from financial services, insurance, technology, healthcare, manufacturing, communications, real estate, retail, and consumer goods to higher education, government, non-profit and others – as well as every business department, including sales, finance, operations, procurement, HR/staffing, legal, and customer support.