Leading Provider of Corporate Risk Mitigation Selects Center Partners


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Leading Provider of Corporate Risk Mitigation Selects Center Partners

Center Partners' Rapid Launch and Complex Call-Handling Programs Bolster

Steve Foster
Chief Operating Officer
Business Controls

Center Partners has announced that it has begun providing contact center services to Business Controls, Inc. (BCI), a leader in corporate risk mitigation and the nation's leading provider of corporate investigations.

Based in Colorado, Center Partners provides 24/7 inbound telephone support for BCI's incident-reporting services, MySafeWorkplace.com and MySafeCampus.com. These services allow employees, customers, students and others to anonymously report ethical or safety problems such as fraud, embezzlement, harassment, discrimination, theft and substance abuse. By providing the company or college an early warning of looming problems, the system can trigger immediate intervention and reduce long-term costs.

Incident reports can be filed via the Internet or telephone. With sophisticated controls, the system automatically ensures confidentiality and the proper distribution of incident information. But according to BCI's Chief Operating Officer Steve Foster, the human relationship created between the caller and the call center agent is also critical.

"Almost every call presents a complex situation, and it is often emotional," said Mr. Foster. "The first challenge for the call center agent is to make the caller feel totally comfortable and safe. Then, there's a lot of information to gather and accuracy is vital. One of our main reasons for choosing Center Partners was their proven ability to handle both data and human issues exceptionally well."

Since BCI is growing rapidly, the company was also looking for a contact center that could ramp up and launch the program quickly. After an accelerated set-up period of only three weeks, Center Partners' multi-language program went live in early December.

"Our fast launch and immediate success handling calls for BCI reflect some of our greatest strengths," said David Geiger, Center Partners CEO. "Our award-winning training programs give us the tools to ramp up much faster than conventional call centers," he said. "Our technology enables us to integrate with complex client systems quickly. And once our programs are running, our culture promotes continuous improvement. We are constantly benchmarking and testing creatively -- looking for novel ways to improve both the human dimension of our calls and our quantitative service levels."

Business Controls, Inc. applies advanced technology to enable organizations of all sizes to mitigate internal risks and improve profitability. With innovations like MySafeWorkplace.com, BCI also helps businesses comply with the Sarbanes-Oxley Act of 2002, which requires all publicly traded companies to maintain an anonymous incident-reporting system.

BCI services include consulting, corporate investigations, training in risk-management and anonymous incident reporting. The company's clients include more than 200 of the Fortune 1000.

Center Partners is a division of WPP Group plc. one of the world's premier communications companies with revenues exceeding $6 billion. Headquartered in Fort Collins, Colorado, Center Partners provides a broad spectrum of contact center services for clients based in North America and overseas.

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